Shipping policy

Shipping Policy

Last updated: August 26, 2026

Lumae ships within Canada. Shipping to eligible destinations in the contiguous United States is available only when the United States is offered in the country/region selector and at checkout. U.S. service is limited to the 48 contiguous states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.

Processing

Orders are typically processed and handed to the carrier within 1 to 3 business days, excluding weekends and holidays. Delivery estimates shown below begin after the carrier receives the parcel.

If we are unable to ship an order within the stated processing time, we will contact the customer with a revised shipping date and the option to accept the delay or cancel the unshipped order for a full refund.

Canada

Lumae offers free standard tracked shipping on Canadian orders. Canadian orders are sent using Chit Chats Canada Tracked. The estimated delivery time is 2 to 10 business days after Chit Chats receives the parcel. Tracking is included.

United States

A flat US$9.99 tracked shipping charge applies per U.S. order. There is no free-shipping threshold for U.S. orders. Product discounts do not remove the shipping charge unless a promotion expressly states otherwise. The estimated delivery time is 2 to 10 business days after the carrier receives the parcel. Tracking is included.

Duties and import charges

Unless checkout or the shipping confirmation expressly states that duties and import charges are included or prepaid, the recipient may be responsible for import duties, import-related taxes, brokerage fees, or other charges assessed by the carrier or relevant authorities. Lumae does not promise that every U.S. shipment is delivered duty paid (DDP).

Tracking and delivery estimates

Once your order is accepted by the carrier, you will receive tracking information at the email address used for checkout. Tracking updates can take time to appear after a label is created. Delivery estimates are not guaranteed. Remote addresses, customs processing, weather, holidays, carrier disruptions, and other circumstances outside our control may affect delivery timing.

Addresses and returned parcels

Please check your shipping address before placing your order. Contact support@shoplumae.ca as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after processing begins. If a parcel is returned because an address was incomplete or incorrect, or because delivery was refused, additional shipping charges may apply where permitted by law.

Delivery issues

If tracking shows delivered but you cannot locate the parcel, if the parcel arrives damaged, or if tracking has not updated within the expected window, contact support@shoplumae.ca. We typically reply within 24 hours and will help review the shipment with the carrier.

Returns

Return requests must be made within 14 days of delivery. Unless the item is damaged, defective, or incorrect, return shipping costs are the customer's responsibility. Please contact support@shoplumae.ca before sending a return and review our Return and Refund Policy for complete terms.